How to Turn Off Reviews on Facebook Business Page

Reviews tin can exist a smashing resource for a business. Practiced reviews are proven to help businesses gain more customers, and while negative reviews will indeed plough abroad some customers, they are also a great opportunity. Negative reviews tend to have a complaint attached, and you lot can address that complaint. Fast client service can help retain customers and can show new users that fifty-fifty if a problem does occur, you're in that location to help solve it.

Facebook is not a review site. You aren't going to detect aggregated reviews and star ratings for everything. Information technology's not Yelp, it's non Metacritic, and it'south non OpenCritic. They focus heavily on the social aspects of the cyberspace, and not so much the one-sided reviews. Facebook doesn't want to be a customer service portal – if annihilation, Twitter is going that route – and they brand it correspondingly difficult to discover reviews.

So how tin can you, as a business on Facebook, open yourself up to reviews?

Outdated Data

One quick thing before we begin. If you lot've been looking for data about reviews on Facebook, you've probably run into all sorts of old articles or topics in their community help center. Facebook recently made some changes to how their category organization works and how their review system works. This means a lot of the advice published in those posts is wrong. This article is correct as of the publication engagement, but Facebook can certainly change things again. If they do, delight allow me know in the comments and I'll take a look at what's changed.

And so far there are 2 major changes. The get-go is to the category system. In the past, when you created a page, you lot had to selection your category. Remember this screen? It'southward still there, but it's not as relevant as it used to be. You're no longer 100% locked in to the category y'all choice when you lot first create your page.

Now, when you become to your page settings, you see a box that says "Category." This box will have ane entry, which is the category you lot picked when you created the folio. Nonetheless, you tin can remove that category and y'all can add more than categories, upward to three. Facebook says they will "go along the nigh specific three" so you tin add together more and they will keep the most specific. If you added media company, visitor, local business organisation, and repair store as iv categories, they would eliminate "company" as being too generic compared to the others.

This is all a side consequence of the recent page layout redesign, where they more or less unified how pages look. There used to be quite a significant difference betwixt different categories, which you tin see in the examples in this article from Buffer. Since they unified looks, they had to unify features, otherwise category would however command what yous were able to practice on the page.

The second major change is that reviews are no longer tied to the map and address function of Facebook. In the past, you lot had to have a specific category, that existence local business organisation.

You too had to accept location information enabled, which is how you get the map on your Facebook page. Just then would you lot get reviews. This meant that businesses non tied to a local address wouldn't be able to get reviews, and it meant that if yous wanted a map y'all had to have reviews, and vice versa. Nowadays, y'all tin can enable reviews without having the map. You can also have the map without enabling reviews. All the same, you do all the same need to accept an accost plugged in if yous desire a map, and so that bit hasn't inverse.

Some features are in fact withal tied to the type of page you're using. All types of pages get a brusk description, a website link, a services list, and reviews. Email is only available to companies and organizations, local businesses, people, sports pages, websites, and blogs. Phone numbers and addresses are only bachelor to companies and organizations, local businesses, and people and sports pages. Maps, check-ins, and business concern hours are only available for companies and organizations and local business pages. Yous tin can see the full chart hither.

Some Examples

Since information technology's easy to miss the reviews section on a Facebook page these days, I've dug around and found some examples of various businesses.

• Moz. This folio tends to be pretty well optimized, and they accept decided not to employ reviews, so you won't see the review section anywhere on their page.
• Hobbytown USA. This business is a retail chain with locations across the state. They have an address added for their headquarters, which shows the map on the right side a fleck down the page. They also have reviews in the upper section of the right column. You can meet they accept a 4.three out of five star rating, but yous tin't see anything beyond that. However, if you click the stars, you tin see the reviews specifically. They just have 11 reviews and you tin can read the reviews left by people if you then choose.
• A Different Hobbytown. As the in a higher place stated, that was their corporate location. Individual stores have their own pages and reviews, and this is 1 such example. They have a map and review section independent of their corporate location. They have a college number of reviews, a higher rating overall, and are not verified.

I'm having a difficult time finding a page that has reviews just doesn't have a map, probable due to how new the ability is and how few brands accept decided they really desire reviews. Nevertheless, the Facebook help centre and the option in a private testing page of my own confirm it's possible, I just oasis't seen it alive. If you've seen one alive in the wild, shoot me a link.

The same goes for pages with a map but without reviews. Most local businesses know the value of reviews and exit them on, and it's hard to detect one that has disabled reviews. Again, if you know of i, shoot me a link. Facebook says information technology's possible, I just haven't found one in the wild.

Enabling Reviews on Facebook

The bodily process for enabling reviews is pretty like shooting fish in a barrel, and can be done in one of 2 means.

The outset style is to have a local business or accept a business concern where you lot don't heed the address being public. So, this works well for restaurants, grocery stores, concatenation locations, and corporate headquarters. Yet, it doesn't work very well for bloggers or freelancers who don't want their address published publicly.

All you lot exercise in this instance is add in your address information, if you haven't already. This will give yous a map and the reviews associated with it. You can, co-ordinate to Facebook'south assist page, disable the reviews and simply keep the map if yous desire. Specifically, they say "Annotation: Adding an accost to your Page volition automatically enable reviews, simply you can nonetheless disable them."

The second process is what you lot have to use if you don't have an accost to add, or if yous have information technology added and somehow don't take reviews, or in any other situation where you want reviews and don't have them. Only become to your page and click settingdue south upward at the top. From in that location, in the general tab, will be a section near the top labeled reviews. Simply allow visitors to review your Page, and save the changes. That's all there is to information technology! You can run across all the settings easily in this image:

Calculation or Irresolute an Address

Address information is withal limited by the category of the folio. You need either "companies and organizations" or "local businesses" to take an address on your page. Add one of these to your page categories list in club to add your address.

Adding an accost from in that location is pretty simple. First, click on the almost section on the left column of your page, under the profile picture. Then click the "edit folio info" link in blue in the upper right corner below the cover photo. Under the General tab of the window that pops up, you lot should see a Location section. Information technology will have a map and boxes for your address data. Add in your address, simply continue in mind that you can only have one address. If your Folio represents a retail chain, get in your headquarters address. Other pages for private stores can use their own addresses.

Beneath the map is a "show map and check-ins on the page" selection. Click this if yous want the map to be visible. By default, calculation in the accost will enable reviews, so you lot tin can follow the process above to disable them if you lot don't desire them.

You tin likewise add a bunch of useful local concern data in this tab. You can inform people of what sort of parking your business has available, what hours yous're open up, and a full general impression of your price range.

Note: If your "full general" tab doesn't have the location section, Facebook probably doesn't accept you recorded equally a local business organisation or visitor page. In this case, remove all the categories in your categories box and put in Local Business or Company, depending on which you are. Brand sure to write downwardly the categories you had before, if you want to add them once again when you're done. Save your settings, so refresh your page. You lot may accept to expect a minute or 2 for Facebook's organisation to recognize the change and refresh again. Then follow the steps to a higher place, going into the edit page info box, to see if the Location section is bachelor.

Dealing with Ratings

Ane caveat that comes with enabling ratings on your Folio is that now you take to monitor and deal with negative ratings and reviews that come in. At that place are a few quirks to this system that you lot should know.

Starting time of all, yous can't merely edit or delete a review. Facebook makes them all only permanent, and it requires a review on Facebook'southward end to get one deleted. I'll tell you the process for that in a minute.

Secondly, reviews accept the aforementioned privacy visibility settings equally posts. You tin can, of course, always encounter all of the reviews on your page. However, when someone posts a review, it can be set to only them or but to their friends, so a negative review might not be as bad as you might retrieve. If just one user and their friends tin can run into the review, it doesn't necessarily impact your make as a whole. Of course, yous should nonetheless address them before they go out of mitt, and the aforementioned user tin exit reviews on other locations you lot can't hide equally hands.

Interestingly, your overall star rating is also just made upward of publicly bachelor star ratings. Anyone who reviews your business with a one star but keeps it private to but their friends will not affect your star rating for people who aren't friends with that person. Continue this in mind if you lot ever want to endeavor to publicly shame a business into addressing your customer service upshot; make your review as public as possible and they'll have more than incentive to bargain with it.

If you discover yourself with a flood of negative reviews, information technology's non a technical issue on Facebook you need to solve, information technology's an issue with your production or service and it's a client service event. You need to accost the problem at its source, and only then can you try to become your reviews dorsum up on Facebook and other sites that might accept reviews for your business.

When you lot see a negative review, the offset thing you lot should do is research it to run into if information technology's a valid complaint. If it's a valid complaint, your process is easy; address the trouble, resolve it with the customer, and so inquire them to edit their review to reverberate your customer service experience. They may or may not change their rating, and that's all yous can do.

If the review is non valid, you accept some options. What constitutes an invalid review?

• A review that was left by someone you know has not purchased your production or service.
• A review that reflects events that didn't happen.
• A review that isn't an actual review of your business or product/service, such every bit one for a concern with a similar name.
• A review that is mostly just an excuse for the person to spew racist or bigoted hate speech directed at your employees or the owners of your company.
• Any other review that violates the Facebook community standards.

When you encounter such a review, simply become to the review and click the V in the upper right corner. Click report and follow the instructions. Facebook will review the review and delete it if they find it violates their standards. If it'southward a negative but valid review, they will get out it and not remove it.

Additionally, y'all tin't have a review removed if it'south just a star rating with no annotate. The reviewer needs to leave a post that violates the customs standards.

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Source: https://boostlikes.com/blog/2017/02/enable-reviews-facebook-business

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